Support & Service Level Agreements
Professional support options to keep your operations running smoothly. From email support to 24/7 enterprise-grade SLAs.
Support Tiers
Support levels that matches your operational needs
Support Basic
Included
Included in all plans*
48-96 hours response time
Support hours: 9 AM - 5 PM (Mon-Fri)
Email support
Support Priority
Premium
Available for Lite, Pro and Enterprise*
12-24 hours response time
Support hours: 9 AM - 5 PM (Mon-Fri)
Email support
Monthly plan
Service Level Agreements
Guaranteed response times for mission-critical operations
Silver
SLA
Available for Pro and Enterprise*
4-12 hours response time
Support hours: 8 AM - 8 PM (Mon-Fri)
Phone and email support
Monthly plan
Gold
Premium SLA
Available for Enterprise*
1-2 hours response time
Support available 24/7
Phone and email support
Monthly plan
Event Support
Available for Enterprise*
1-2 hours response time
Support available 24/7
Phone and email support
Weekly plan
*Some limitations apply, contact us for more information about plan eligibility and specific terms.