Support & Service Level Agreements

Professional support options to keep your operations running smoothly. From email support to 24/7 enterprise-grade SLAs.

Support Tiers

Support levels that matches your operational needs

Included

Included in all plans*

48-96 hours response time

Support hours: 9 AM - 5 PM (Mon-Fri)

Email support

Premium

Available for Pro and Enterprise*

12-24 hours response time

Support hours: 9 AM - 5 PM (Mon-Fri)

Email support

Monthly plan

Guaranteed response times for mission-critical operations

SLA

Available for Pro and Enterprise*

4-12 hours response time

Support hours: 8 AM - 8 PM (Mon-Fri)

Phone and email support

Monthly plan

Premium SLA

Available for Enterprise*

1-2 hours response time

Support available 24/7

Phone and email support

Monthly plan

Available for Enterprise*

1-2 hours response time

Support available 24/7

Phone and email support

Weekly plan

*Some limitations apply, contact us for more information about plan eligibility and specific terms.

Get a personalized quote for Buttons with the support tier that matches your needs. Our team is ready to help you find the perfect plan.

Not sure which support tier is right for you? We're happy to discuss your specific needs.