Account Support
Having trouble with your Bitfocus account? We're here to help.
Before Contacting Support
Most account issues can be resolved quickly using the self-service options below. Please check these first - it's much faster than waiting for an email response!
Common Account Issues
Click on any question below to see the solution:
Still Need Help?
If you've tried the solutions above and still can't access your account, we're here to help.
Please include the following in your email:
The email address you're trying to use
What error messages you're seeing (if any)
What you've already tried from the options above