Account Support

Having trouble with your Bitfocus account? We're here to help.

Before Contacting Support

Most account issues can be resolved quickly using the self-service options below. Please check these first - it's much faster than waiting for an email response!

Common Account Issues

Click on any question below to see the solution:

Still Need Help?

If you've tried the solutions above and still can't access your account, we're here to help.

Contact our support team:

Please include the following in your email:

The email address you're trying to use

What error messages you're seeing (if any)

What you've already tried from the options above